Fraudulent payment

You have been a victim of fraud or you suspect that you are, and we are so sorry to learn about this. 

Both of our support and financial teams will provide you with all the needed assistance until the potentially fraudulent transactions are refunded back to your account.

[You suspect you are a victim of fraud] 

  • - Block / disable / pause the card temporarily through the "Cards" tab by clicking on "Block this card" on the web interface or by clicking on "Pause my card" on the mobile app.
  • - The funds then charged on your card will automatically be transferred to your Spendesk account. This action is reversible.
  • - Contact the merchant with whom the transactions were made to request the cancellation of the transactions in question.
  • - Contact our teams (support@spendesk.com) with all the facts and details of the suspicious transactions so that we can investigate and, if necessary, request a refund from our Banking Partner.

[You are a victim of fraud]

  • - Block your card permanently:
  • - Via the web interface through the "Cards" tab by clicking on "Block my card" then "Report as stolen",  
  • - Or via the mobile app, by clicking on "Report a problem" and choose the reason from the drop-down menu. This action is irreversible.
  • - Contact the merchant with whom the transactions were made to request the cancellation of the transactions in question.
  • - Contact our teams (support@spendesk.com) with all the facts and details of the suspicious transactions so that we can investigate and, if necessary, request a refund from our Banking Partner.
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