Why was my transaction cancelled?

You just received an e-mail informing you that your transaction got cancelled. How did that happen? What’s the meaning of this email?

  • The transaction might have gotten cancelled because it was in fact an authorization request made by the supplier from whom you purchased the product. This request is a one-off debit made by the merchant on your card to check its validity. Once the request is cancelled, the money will be released on your account. The email you received notifies you in this regard so that you’re aware that the related funds are now back on your account.
  • The transaction might have as well gotten cancelled because after having made an authorization request on your card, the supplier decided not to debit it (e.g. stock shortage, invalid payment method etc.), notifying you that the payment got refused. In this situation, it’s the merchant’s role to cancel the transaction so that the money goes back to your account. The email you received notifies you in this regard so that you’re aware that the related funds are now back on your account.
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