Why was my recurring payment declined?

If there isn't enough money on your Recurring payments card, your payment may be refused. In that case, we advise you to:

Check if your monthly budget covers your current subscription plan

👉If not, edit your monthly budget: go to the Subscriptions tab, click on your subscription and on the right-hand panel, edit your budget.

Check on your Subscriptions tab to see if your card is reloaded

👉If the gauge is green, it means that your card is sufficiently loaded according to your defined budget. Contact your merchant to ask why your card wasn't charged so far.

👉If the gauge is red and no payment has been made that month, it means that your card wasn't automatically reloaded at the beginning of the month.  Check if you have enough funds on your Wallet to load your cards. When checked, click on the button "Reload your card".

đź’ŚKeep an eye on your emails: in case of low balance on your card or unsuccessful charge, Spendesk will automatically notify you via email.
⚠️If your subscription payments failed for other reasons, please refer to the dedicated article regarding "Refused payments".
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