I've lost my card / my card was stolen / blocked: what can I do?

Don't worry! You can pause/block your card in just one tap.

In the Spendesk app:

  • - Tap on ["Pause Card"].
    • - This will put your card on hold, you can un-pause it at any time.
  • - Then, tap on ["Report an Issue"] to declare your card as lost, stolen or damaged.

 

From the Spendesk website:

  • - From your Spendesk account, head over to the ["Card"] tab.
  • - Click on ["Block my Card"] to put your card on hold (you can un-pause it at any time).

After you've blocked the card, you can report it as lost or stolen if you need:

  • - Select the card you've just blocked.
  • - In the sidebar on the right handside, select ["Report an Issue"]
  • - You can then report the card as Lost/Stolen.

Now that you've reported the card as lost, you'll need to ask your Account Owner or the Administrator to order a new card for you!

More information:

Suspending a card can be undone at your convenience. However, if either the Account Owner or Administrator decides to block your card, only them can unblock it.


Here's a screenshot of what this should look like, when your admin reports the card for you:

report_a_card.png

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