All Collections
💳 Physical cards
Block your card
😵 Your card is lost/stolen/damaged
😵 Your card is lost/stolen/damaged

Don't panic if you notice that your card is lost, damaged or has been stolen. Just read this article!

Updated over a week ago

Don't worry! You can pause/block your card, depending on the case, in just one tap.

👁👁 If you have lost your card and phone (so that you cannot block your card) ask to borrow a phone and let us know on +33 1 82 88 05 10 (only for this type of situation), OR ask an admin to block your card.

In the Spendesk app:

  • Head to 'More' > 'My card' page.

  • Tap on Block my card. This will put your card on hold, you can un-pause it at any time.

  • Tap on Report an Issue to declare your card as lost, stolen or damaged.

From the desktop interface:

  • From your Spendesk account, head over to the Card tab.

  • Click on Block this card to put your card on hold (you can un-pause it at any time).

After you've blocked the card, you can report it as lost, damaged, unused or stolen if you need:

  • Select the card you've just blocked.

  • In the sidebar on the right-hand side, select Report an Issue.

  • You can then report the card as Lost/Stolen.

Now that you've reported the card as lost, you'll need to ask your Account Owner or the Administrator to order a new card for you! 🙏

More information:

Suspending a card can be undone at your convenience.

However, if the Account Owner or Administrator decide to block your card, they are the only ones able to unblock it.

Did this answer your question?